FAQs

1. What does ReturnPoint Australia do?
We provide international brands selling into Australia with a local returns address and manage all customer returns on your behalf.

2. How does the process work?
Customers ship their returns to our local facility. We log each item, store it safely, and then consolidate all returns into one bulk shipment back to your HQ.

3. Do you offer a flat fee or per return pricing?
Yes, our model includes a flat monthly fee for access to our service, plus a small per item lodgment fee for each return received.

4. What happens when a return arrives?
Each parcel is received, logged, and stored under your brand until consolidation.

5. How often are returns shipped back to my HQ?
You can choose between monthly or quarterly consolidations, depending on your needs.

6. Can you ship returns by both sea and air freight?
Yes, we can consolidate your returns and send them back to your HQ via either sea freight or air freight.

7. Do you handle customs and export documentation?
Yes, we prepare the consolidation and work with freight partners to manage export requirements.

8. Do I need to sign a warehouse or 3PL contract?
No. We are not a 3PL. We only handle returns. There are no long term warehousing contracts or fulfilment fees.

9. How many brands do you work with?
We intentionally cap the number of clients we onboard to maintain quality and personalised service.

10. Why should I choose ReturnPoint over managing returns myself?
We simplify the process, cut costs, and provide your customers with a local Australian returns address, making returns painless for them and cost efficient for you.